enjinTerms of Use

We at enjin operate an online gaming and sportsbook platform accessible to users in jurisdictions where such services are legally permitted. Our terms of use outline the conditions under which you may open an account, deposit and withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts through mobile banking, local payment, and online payment, and participate in our football sportsbook, live-dealer tables, slot games, and esports markets.

When you join enjin, you agree to comply with these terms and with all applicable local laws and regulations in your jurisdiction. We require Know-Your-Customer (KYC) verification before you can deposit or place bets, and we enforce account security standards to protect your identity and payment information. Our policy is to settle bets transparently, honor withdrawal requests within standard processing windows, and respond to disputes fairly and promptly.

This document explains what we expect from you as a user of enjin, what protections and obligations we maintain, and how we handle your account, funds, and data. If any term is unclear, our support team can clarify via in-app chat or email.

Account Registration and Eligibility on enjin

We at enjin require all users to be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) to open an account and place bets. When you register, you provide your email address, create a secure password, and upload a government-issued ID—passport, national ID card, or driving license. Our KYC system verifies your identity automatically within minutes; some submissions may require manual review and take a few hours.

During account creation, you confirm that you are legally permitted to access online gaming services in your jurisdiction. We take this seriously. If we detect that you are accessing enjin from a restricted jurisdiction based on your IP address, payment information, or account details, we may suspend or close your account. We do not process deposits or withdrawals for accounts flagged as non-compliant with local law.

You are responsible for keeping your password confidential and your account secure. We do not share your login credentials with anyone. If you suspect unauthorized access, notify our support team immediately via in-app chat. We will freeze your account pending investigation.

Deposits and Withdrawals on enjin

We at enjin accept deposits through eight payment channels: e-wallets DANA, e-wallet, mobile banking, local payment, and online payment, plus e-wallet and bank virtual accounts via mobile banking, local payment, and online payment. Deposit minimums and maximums are set per payment method and are displayed in the app before you complete a transfer. We charge no deposit fees; any costs come from your payment provider, not from enjin.

E-wallet deposits (e-wallet, mobile banking, local payment, online payment, e-wallet) typically appear in your enjin balance within seconds. Bank virtual account transfers (mobile banking, local payment, online payment) and e-wallet transfers settle within one to four hours depending on your bank's processing schedule. We do not guarantee fixed settlement times, but we monitor all transfers and escalate delays to our payment partners.

• 1
  Verify your account on enjinKYC

  Complete identity verification before your first deposit.

• 2
  Select a payment methodDeposit

  Choose mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account and transfer your chosen amount.

• 3
  Request a withdrawalPayout

  We process withdrawals to your original deposit method within standard windows.

Withdrawals on enjin are processed to the same payment method you used for your most recent deposit. This policy protects against fraud and ensures payment traceability. If you funded via online payment, your withdrawal goes to e-wallet; if via mobile banking, back to local payment. All withdrawals are subject to account verification before processing—we confirm that your identity and payment details match our records. This verification typically takes a few hours but may extend if additional documentation is needed.

We do not charge withdrawal fees. Any costs associated with the transfer come from your payment provider, not from enjin. E-wallet withdrawals typically complete within hours; bank transfers follow your institution's standard ACH schedule, usually one to two business days.

Our enjin Gameplay and Dispute Policy

We at enjin operate football sportsbook, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All our games use certified random-number generators or licensed dealer feeds. Odds on sportsbook bets are sourced from licensed odds providers and adjusted for our operating margin. We publish all odds transparently before you place a bet.

Bets on our football sportsbook settle within minutes of official match conclusion. Live-dealer table outcomes settle instantly as the dealer's hand or wheel result is determined. Slot game results settle immediately upon spin conclusion. If an official sports result is later overturned (rare, but possible), we adjust your account accordingly and notify you.

We at enjin commit to transparent game mechanics, fair odds, and prompt settlement. Our live dealers are licensed professionals; our odds are sourced from regulated providers; our slots use certified RNG systems.

If you believe a bet has settled incorrectly or a dispute arises, contact our support team via in-app chat or email within 30 days of the disputed bet. We will review the match result, game footage, or system logs and respond within five business days. If we agree an error occurred, we credit your account. If we uphold our original settlement, we explain our reasoning in detail.

Data Protection and Account Security on enjin

Your identity and payment information are protected by TLS 1.3 encryption. We do not store DANA, e-wallet, mobile banking, local payment, or online payment credentials after transaction completion—we tokenise each payment and retain only a reference ID. Your KYC documents (ID photo, selfie) are stored securely and are never shared with third parties without your explicit consent, except as required by law.

We implement standard account security measures: password hashing, IP-address monitoring, and suspicious-activity detection. If we detect unauthorized access attempts or unusual account activity, we may temporarily freeze your account pending investigation. We will contact you via your registered email to confirm the unusual activity.

Our enjin services are available only where local law permits. Before opening an account, verify that online gaming and sports betting comply with your jurisdiction's regulations. Laws vary significantly across regions and may change. Users are solely responsible for ensuring their access and use of enjin aligns with their local laws. We display jurisdiction notices at login and in our account terms. If you have questions about legal status in your location, consult a legal professional or your regional gambling authority.

We reserve the right to update these terms at any time. Changes take effect when posted on this page. Your continued use of enjin after an update constitutes acceptance of the new terms. We recommend reviewing this page periodically, especially before major tournament seasons like Liga 1, Piala AFF, or Piala Indonesia.

If you have questions about our terms or our policies, reach out to our support team via the in-app chat widget, email us at [email protected], or contact us through the website contact form. We respond to all inquiries within one business day.