enjin Platform Privacy Notice

This page describes what we collect when you use enjin and how we keep that data protected. We at enjin collect your email address, government-issued ID, payment information, and IP address to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We encrypt all data in transit and at rest, and we do not sell or share your personal information with third parties except as required by law or to process your transactions.

Our enjin platform operates across multiple jurisdictions, and our servers may sit outside your home country. When you use enjin, you consent to the collection and processing of your data as described in this notice. We take data security seriously and implement industry-standard protections. However, no online system is completely secure, and we cannot guarantee absolute protection against all threats.

If you have questions about how we handle your data on enjin, contact our privacy team via in-app chat or email. We respond to all data inquiries within ten business days.

What Data We Collect on enjin

We at enjin collect several categories of information when you register and use our platform. First, we collect your email address and password during account creation. Second, we collect government-issued ID information—your name, date of birth, ID number, and a photo of your ID card or passport—during Know-Your-Customer (KYC) verification. Third, we collect payment information: the payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), the amount you transfer, and transaction timestamps.

We also collect your IP address, device type, and browser information when you access enjin. This helps us detect fraud, prevent unauthorized access, and understand how users interact with our platform. We may collect location data based on your IP address to verify that you are accessing enjin from a jurisdiction where our services are legally permitted. If you use our enjin app, we may collect information about your device's operating system and app version to troubleshoot technical issues.

How We Use Your Data on enjin

We at enjin use your data for several purposes. We use your email and ID information to verify your identity and comply with anti-money-laundering (AML) and Know-Your-Customer (KYC) regulations. We use your payment information to process deposits and withdrawals and to detect fraudulent transactions. We use your IP address and device information to prevent unauthorized access and to identify suspicious account activity.

We also use your data to improve our enjin service. We analyse how users navigate our platform, which games are most popular, and where technical issues occur. This helps us optimise the app, add new features, and provide better customer support. We may send you service-related emails about account updates, payment confirmations, or security alerts. We do not send marketing emails unless you explicitly opt in.

• 1
  Identity verification on enjinKYC

  We collect and verify your government ID to comply with regulatory requirements.

• 2
  Payment processing on enjinTransactions

  We process your deposits and withdrawals through local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank virtual accounts.

• 3
  Fraud detection on enjinSecurity

  We monitor account activity and IP addresses to prevent unauthorized access and fraudulent transactions.

• 4
  Service improvement on enjinAnalytics

  We analyse usage patterns to optimise our platform and add new features.

Data Retention, Third Parties, and Your Rights on enjin

We at enjin retain your data only as long as necessary to provide our service and comply with legal obligations. Your KYC documents (ID photo, selfie) are stored securely and are retained for the duration of your account plus a retention period required by law. Your payment transaction history is retained for audit and dispute-resolution purposes. If you close your enjin account, we delete your personal data within 30 days, except where we are required by law to retain it longer.

Our enjin platform works with third-party processors to deliver our service. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) receive your payment information to complete transactions. These processors have their own privacy policies and are responsible for protecting your data according to their standards. We do not control how they use your information beyond what is necessary to process your payment.

We at enjin believe that transparency about data practices builds trust. Your data is yours, and you have the right to know how we use it.

You have several rights regarding your data on enjin. You may request access to all personal information we hold about you. You may request correction of inaccurate data. You may request deletion of your data, subject to legal retention requirements. You may object to certain uses of your data. To exercise any of these rights, contact our privacy team via in-app chat or email. We will respond within ten business days and provide you with the information or take the action you request, unless we have a legal reason to decline.

Cookies and Tracking on enjin

Our enjin website uses cookies to remember your login session and to track how you navigate our site. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). You can disable cookies in your browser settings, but this may limit your ability to use certain enjin features.

We also use analytics tools to understand how users interact with enjin. These tools may track your pages visited, time spent on each page, and clicks. This information helps us improve our platform. We do not use this data to identify you personally; it is aggregated across all enjin users.

Our enjin service is available only where local law permits. We comply with data protection laws in each jurisdiction where we operate. If you are accessing enjin from Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored in multiple countries. By using enjin, you consent to this international data transfer.

We at enjin update this privacy notice periodically to reflect changes in our practices or legal requirements. Changes take effect when posted on this page. Your continued use of enjin after an update constitutes acceptance of the updated notice. If you have concerns about how we handle your data, or if you believe we have violated your privacy rights, contact our privacy team immediately. We take all privacy concerns seriously and will investigate promptly.